1 Introduction

At PAWLUXE, your satisfaction with every order matters to us. This policy outlines the terms and timeframes for returns and exchanges, and how refunds are issued once a return is approved.

2 Allowed Return Period

The allowed return period varies depending on the nature of the product. In general, returnable products may be returned within 14 days of the delivery date. Some products (such as custom-made or perishable items) may not be eligible for return — please check the product page for details.

3 Return Eligibility

• The product must be in its original condition, unused, and in its original packaging.
• Proof of purchase (order number or receipt) must be provided.
• The return request must be submitted within the specified period (14 days for eligible products).

4 Non-Returnable Items

Certain product categories cannot be returned due to their nature (such as custom-made items or personal care products once opened). This will be clearly stated on the product page before purchase.

5 How to Request a Return

• Contact us at the email below with your order number and reason for return.
• Our support team will respond within 24–48 business hours with shipping instructions.
• The returned item is inspected upon receipt to confirm it meets the eligibility conditions.

6 Refunds

Once your return is approved and the item inspected, your payment is refunded within 5–10 business days to the original payment method used at checkout. All amounts are calculated in US Dollars (USD).

7 Return Shipping Costs

Unless the return is due to an error on our part (a damaged or incorrect item), the customer is responsible for return shipping costs. In some cases, the original shipping fee is deducted from the refunded amount.

8 Exchanges

If you'd like to exchange an item for a different size or color, please contact us directly and we'll help arrange the exchange within the same return period.

9 Damaged or Incorrect Items

If you receive a damaged item or one that differs from what you ordered, please contact us within 48 hours of delivery with photos of the issue, and we will resolve it at no extra cost to you.

10 Changes to This Policy

We may update this policy from time to time. Any material change will be posted on this page along with the updated date.

11 Contact Us

For any return or exchange questions: